Feedback & Complaints
The MS Society SA & NT prides itself on the quality of service provided to you and appreciates any opportunity to review and improve. We want to hear from you when we get things right and when we could improve a part of our service.
Assistance to make a complaint
The MS Society takes your complaint seriously. There may be times when we do not have the scope to manage your complaint, or you may wish to seek an independent opinion. In these circumstances we can refer you to speak with the appropriate authority or agency.
You may also seek support from family, a friend or an independent advocate in making a complaint. Speak to us for a list of advocacy agencies.
How to provide feedback or make a complaint
If you have a complaint or constructive feedback you’d like to send to us, you can do so:
- in person to your MS Society staff member at the time of service delivery
- by phone call to MS Assist on 1800 812 311
- by email to msassist@ms.asn.au
The MS Society will acknowledge your complaint within 24 hours and, depending on the complexity of the complaint, we will attempt to resolve it within 6 weeks – you will be advised of likely progress times.
NDIS participants
If you are receiving services and supports under an NDIS plan, you may also refer your complaint to the NDIS Quality and Safeguards Commission at https://www.ndiscommission.gov.au/about/complaints or by calling 1800 035 544.
Contact MS Assist
We can answer all your questions and refer you to suitable organisations if you need help to make your complaint.